4 Tips to Prevent Fraud
Caller Number Verification via UA Official WebsiteIncoming calls from UA and UA’s appointed agents can be verified through the “Caller & WhatsApp Number Inquiry” on the official UA website.
SMS Verified Sender ID with Prefix “#”SMS sent to customers is under the “Registered Sender ID” with the prefix “#”. Do not reply to or click on any links in any suspicious SMS messages.
Repayments via
UA Official AccountThe repayment account must be verified as a UA official account before making any repayments. Beware of faker staff and do not transfer money to unofficial or personal bank accounts.
UA Official AccountThe repayment account must be verified as a UA official account before making any repayments. Beware of faker staff and do not transfer money to unofficial or personal bank accounts.
Scam Cases – Stay Guarded
Case 1：
Loan Scams by Fake UA Staff
Loan Scams by Fake UA Staff
Scam Tactics
| 1. | Fake Links: Sending realistic links and forms to collect your personal data. |
| 2. | Fake Loan Contracts: Issuing fake loan contracts that look real. |
| 3. | Transfer Requests: Requesting money transfers for “identity verification” , then demanding larger amounts. |
Scam Prevention Tips
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DON’T click suspicious links or fill in personal details |
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DON’T transfer money to non-official UA accounts |
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Contact UA immediately if in doubt about your application |
Case 2：
Fake UA Agents
Fake UA Agents
Scam Tactics
| 1. | Fake Repayment Notices： Sending fake notices claiming full authorization to collect debts for UA. |
| 2. | Early Repayment Requests: Urging early repayments into designated private or third-party accounts. |
Scam Prevention Tips
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DON’T trust third-party notices without verifying with UA |
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DON’T transfer money to non-official UA accounts |
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Contact UA immediately to verify an agent’s identity if in doubt |
Important Declaration
Beware of Faker Staff or Unauthorized Person Promoting Loan Products or Request for Payment
United Asia Finance Limited (the “Company”) has been receiving complaints from our customers and the public that they have received messages from different channels (including phone calls, SMS and instant messaging applications etc.) from persons impersonating to be our staff or our authorized personnel, promoting loan services or providing QR codes or FPS account numbers for payment collection and other incorrect information. If customers and/or the public do not accept their promoted products or services, they would respond with inappropriate language. The Company hereby makes an official statement as below:
- All our staff have received professional training on customer services and product knowledge, with a view to provide quality services to all customer courteously and sincerely;
- In case the potential customers may not be eligible to our loan services, we never refer the customers to other company(ies);
- We never provide loan services via any subsidiary(ies) or associate company(ies). We reserve the right to take legal action against all persons who falsely identifying themselves to be staff of us, our subsidiary(ies) or associate company(ies);
- All our promotion calls are directly made by our Customer Service Officers, Sales Representatives of our Branch or Direct Sales Department or through Authorized Dealers (collectively “Sales Representatives”), which show the calling number display;
- All Sales Representatives should have his/her own staff number. They are willing to disclose their staff numbers, branch name, department name or authorized dealer’s name and their contact numbers.
If you have received any suspected counterfeit calls/SMS (or from any other channels) as aforesaid or have any suspicion, please call our Customer Services Hotline at (852) 2681 8888 or reach out via WhatsApp Official Business Account at (852) 2681 8877.