Beware of Faker Staff Promoting Loan Products

United Asia Finance Limited (the “Company”) received much complaint from our customers and the public that they have received calls from persons identifying themselves to be our staff to promote loan services.  If customers and/or the public do not accept their promotion, they would react rudely with offensive language. The Company hereby makes an official declaration as below:

  • All our staff have received professional training on customer services and product knowledge, with a view to serving customer courteously and sincerely;
  • In case the potential customers may not be eligible to our loan services, we never refer the customers to other company(ies);
  • We never provide loan services via any subsidiary(ies) or associate company(ies). We reserve the right to take legal action against all persons who falsely identifying themselves to be staff of us, our subsidiary(ies) or associate company(ies);
  • All our promotion calls are directly made by our Customer Service Officers, Sales Representatives of our Branch or Direct Sales Department or through Authorized Dealers (collectively “Sales Representatives”), which shows the calling number display;
  • All Sales Representatives should have his/her own staff number. They are willing to disclose their staff numbers, branch name, department name or authorized dealer’s name and their contact numbers.

 

If you have received any suspected counterfeit calls as aforesaid or have any suspicion, please call our Customer Services Hotline at (852) 2681-8888.