Job Responsibilities:

• Lead a team to deliver quality customer service and initiate business opportunities for potential customers
• Lead Customer Service team for complaint handling and formulate solution of complaint case settlement and suggest service improvement action
• To manage and continually improve the customer service experience
• Champion the Customer Service Department and achieve the committed phone performance pledges as well as increase the customer experience level
• Monitor the performance of hotlines and to review and update the procedures for both inbound and outbound customer service teams
• Experience in formulating customer service policies, guidelines & SOPs with write-up of templates & scripts

 Job Requirements:

• Degree holder or above in Business Administration, Marketing or related disciplines
• Over 10 years of solid experience in consumer service including call centre with at least 8 years in managerial level
• Good interpersonal, communication and negotiation skills with a proven ability to communicate effectively and confidently at all levels
• Good command of both spoken and written English and Chinese (Putonghua)
• Proficiency in Microsoft Office including Excel, Outlook, PowerPoint and Word

We offer attractive remuneration package which includes double pay and discretionary bonus. Interested parties please send your CV indicating your current salary, expected salary and availability to HR Department.

(Personal data collected will be treated in the strictest confidence and will be handled by authorized personnel for recruitment-related purposes only. Applicants who do not hear from us within 3 months may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.)