Careers
United Asia Finance Limited would like to invite high-caliber candidate for the following position(s) to cope with our future expansion.
Customer Service Department
Officer, Call Centre and Customer Experience (Credit Card)
Job Responsibilities:
- Support customer service hotline by handling inbound and outbound calls for cardholders’ requests, enquiries, complaints and card promotion in a professional and timely manner
- Deliver consistent quality service to attain high level of customer satisfaction
- Perform clerical support and ad-hoc projects as assigned
- Maintain and update customer personal information upon request
- Meet individual assessment form for call volume, availability, service level and customer satisfaction
- Promote and cross-sell the company’s products as appropriate
- Shift duty is needed
Job Requirements:
- F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
- 2 years’ relevant experience in customer service or call center in banking/finance industry, preferably in credit card operations
- Background in telemarketing is an advantage
- Good communication, customer-serving manner, and problem-solving skills
- Flexibility to perform shift duties and work collaboratively with teammates
- Good command of Chinese, English, and Mandarin
- Proficient in MS Office applications and Chinese word processing
We Offer:
Remuneration Package
- Competitive Basic Salary
- Double Pay
- Performance Bonus
Paid Leaves
- Annual Leave
- Birthday Leave
- Family-Friendly Leave
- Recreation Leave
- Marriage Leave
- Maternity Leave
- Paternity Leave
- Compassionate Leave
Healthcare Programs
- Life and Accident Insurance Scheme
- Medical Benefits
Staff Learning Subsidies and Development
- Comprehensive on-the-job training
- Learning Sponsorship
- Personal development and growth opportunities
Company Activities and Gathering
- Diversified Interest Classes
- Company Outing
- Sponsored Gathering
- Marathon Running
Interested parties please send your CV indicating your current salary, expected salary and availability to Human Resources Department, by email to uafrecruit@uafinance.com
(Personal data collected will be treated in the strictest confidence and will be handled by authorized personnel for recruitment-related purposes only. Applicants who do not hear from us within 3 months may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.)